Important Call Delivery Notes

• Please help us by ensuring that we have your current contact information. This includes up to two home, cellular and work telephone numbers and two preferred email addresses. If any of these change during the school year please contact District Registrar or info@islandtrees.org .

• Please be aware that the Connect-ED service cannot dial an extension, so work numbers with extensions cannot be called.

• When a call comes from the school, your caller ID system will display the district name or phone number (520-2100). However, this can also depend on the phone company carrier, or what you have entered into your personal phone contact list; for instance, if you entered a school name for 520-2100 that is what will appear on your caller ID.

• When listening to a message, please be aware that background noise will cause the system to “stop and start.”  It is calibrated very delicately to determine whether a person or an answering machine has picked up the phone, and background noise may affect the delivery. If possible, move to a quiet area, or press the “mute” button on your phone.

• If you missed any part of the message, please stay on the line and press “*” (star) to hear the message again.   

• In the event that your telephone line is busy at the time of the call, the system is programmed to call two additional times, usually within an hour of the call start time.
• If there is no answer, the system will re-try that number several times. If after repeated attempts the message is still not delivered, the system will cease its delivery attempts.

• If you think you missed a call, dial 1-877-REPLAY-1 to listen to any of the messages sent to your number.                                            
• Your answering machine message should be fluid without silent breaks or pauses. This will enable the system to determine the proper time to start the message.

Please be assured that all personal information will be maintained in the strictest confidence.